Shipping policy

Urban Counter Shipping Policy

We deliver within South Africa. Please provide an accurate delivery address and contact details when placing your order.

Shipping charges

Orders with a cart value over R1,000 qualify for free shipping. Orders with a cart value of R1,000 or less have a shipping charge of R150. Your shipping charge is shown at checkout before you pay.

Order processing and delivery

Orders are processed within 1 to 2 business days, excluding weekends and South African public holidays. Estimated delivery is 8 to 11 business days after dispatch. Processing time is additional to the delivery estimate.

Delivery times are estimates, not guaranteed dates. Busy periods, courier delays and events outside our control may affect delivery. We will communicate known delays affecting your order.

Delivery addresses

Our courier partners require a physical street address. We do not deliver to P.O. boxes. For a Postnet Suite address, please ensure someone at the branch can accept the parcel during business hours.

Tracking

Once your order is dispatched, we will send a shipping notification with tracking details. Tracking updates may take time to appear on the courier system.

Damaged, missing or delayed parcels

Urban Counter remains responsible for your parcel until it is delivered to your designated address. If your parcel arrives damaged, please contact us promptly and, where possible, retain the packaging and provide photos to help us investigate. Reporting a problem later does not remove any applicable statutory consumer rights.

If delivery is overdue or your parcel appears lost, email us with your order number. We will investigate with the courier and arrange an appropriate remedy in accordance with applicable law.

Contact

For shipping questions, email zaydonstarr24@gmail.com. Nothing in this policy limits your rights under applicable South African consumer law.